Privacy policy

Jarra Property Group Pty Ltd/Jarra Funds Management Pty Ltd and it’s related entities (we/us/our) values and respects the privacy of the people we deal with.  We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. 

This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information and is in relation to all personal information we collect via the website located at www.jarra.com.au

What is Personal Information?

The Privacy Act 1988 (Cth) defines personal information as any information or opinion that can identify an individual. This includes information that is recorded in a material form or not, and whether the information is true or not.

If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as personal information and will not be subject to this privacy policy.

What Personal Information do we Collect?

The kind of personal information we collect about you depends on the nature of your dealings with us, how you use the website and what you choose to share with us. The personal information which we collect and hold about you may include:

• email address;
• name;
• phone number;
• residential address;
• IP address;
• browser user agent string;
• anonymised string (hash);
• data shown in the comments form; and
• location information.

How do we Collect your Personal Information?

We collect your personal information whenever you input such information into the website.

We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience.  As a general rule, however, it is not possible to identify you personally from our use of cookies.

How do we use your Personal Information?

We use personal information for many purposes in connection with the services we provide, including the following:

• To provide you with the information or services that you request from us;
• To provide you with the best service experience possible on the website;
• To deliver to you a more personalised experience and service offering;
• To assist in spam detection;
• Marketing and research purposes;
• Any cookies on the website saving your name, email address and other details are there for your convenience in repeat use of the website;

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our IT service providers that assist us in operating and enhancing the website and to maintenance and support personnel acting in the normal course of their duties;
• our marketing providers, including API providers and email database software; and
• or professional service advisors.

Transfer of Personal Information Overseas

Your personal information may be transferred overseas or stored overseas for a variety of reasons.  Some of the third-party service providers we disclose personal information to may be based in, or have servers located outside of Australia.  If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction.

If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

How do we Protect your Personal Information?

We will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by

• implementing the highest level of physical security of our premises, devices and databases;
• actively taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having the highest level of technological security measures in place, for example, anti-virus software, fire walls, two factor authentication and more.

Online Activity

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and our website. We do not use cookies to identify you, just to improve your experience on our website.

If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website Analytics

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services.  Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct Marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or by contacting us using the details set out in the “How to contact us” section below. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, email communications, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Links to Third-Party Sites

Our website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies

Retention of Personal Information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us, unless we are required to retain your personal information to comply with applicable laws, for example financial record-keeping obligations.

Access and Correction

We will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by emailing info@jarra.com.au and we will usually respond within two business days.  

Complaints Procedure

If you have a complaint concerning the way we maintain the privacy of your personal information, please email us on info@jarra.com,au.  We will consider all complaints, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe.  Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.  

Contact Us

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on info@jarra.com.au or PO Box 560, Balcatta, WA 6914.

This Policy was last reviewed and updated January 2025.